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In today’s fast-paced digital economy, e-commerce success is not just about having an attractive website and high-quality products. Logistics and delivery services play a critical role in ensuring customer satisfaction, reducing cart abandonment rates, and improving brand loyalty.
In Singapore, where e-commerce is booming, merchants must choose the right delivery partner to provide a seamless shopping experience. But with numerous courier services available, how do you determine which is the best delivery company for your business needs?
This blog explores Singapore’s leading delivery companies, comparing their features, strengths, pricing models, and unique offerings to help you make an informed decision.
1. SingPost
– The National Postal Service with Extensive Reach
Singapore Post (SingPost) is the country’s oldest and most established logistics provider, with a history of over 160 years. Initially designed for traditional mail services, SingPost has adapted to meet the growing demands of e-commerce logistics through its modernized SpeedPost, international delivery, and warehousing services.
Key Features & Services
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Offers same-day and next-day deliveries at competitive rates.
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Integrated logistics solutions, including pick, pack, and warehouse management.
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Robust global network covering 220+ destinations.
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Cost-effective parcel and mail solutions for startups.
Best For
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Small-to-medium e-commerce businesses looking for an affordable and reliable shipping solution.
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International e-commerce stores that require customs clearance and cross-border support.
Limitations
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Slightly slower than premium couriers like DHL Express or Lalamove.
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Limited real-time tracking compared to tech-enabled competitors.
2. Ninja Van
– AI-Powered Last-Mile Delivery
Ninja Van is a tech-driven logistics company that has disrupted Southeast Asia’s delivery landscape with smart automation, AI-optimized route planning, and user-friendly tracking systems. Established in 2014, Ninja Van now operates across Singapore, Malaysia, Indonesia, Vietnam, Thailand, and the Philippines.
Key Features & Services
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Fast and reliable shipping across Singapore.
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Prepaid packaging with fixed-rate delivery for easy shipping.
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Supports businesses that allow customers to pay upon delivery.
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Seamless syncing with Shopify, WooCommerce, Lazada, Shopee, and other platforms.
Best For
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Growing e-commerce businesses needing fast and scalable logistics.
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Sellers shipping across multiple Southeast Asian markets.
Limitations
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Premium pricing for same-day deliveries compared to Lalamove or Pickupp.
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Some delivery delays reported during peak seasons.
3. J&T Express
– Speed, Affordability & High-Volume Efficiency
J&T Express is one of the fastest-growing courier services in Southeast Asia. Known for its affordable shipping rates and efficient logistics network, J&T is a favorite among high-volume merchants looking for cost-effective yet fast shipping solutions.
Key Features & Services
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Quick fulfillment to maintain a competitive edge.
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More budget-friendly than competitors like Ninja Van or DHL.
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Dedicated hotline for tracking, claims, and inquiries.
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Helps businesses scale with inventory and order management solutions.
Best For
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E-commerce businesses handling bulk orders that need fast yet affordable shipping.
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Merchants looking for a courier with competitive domestic and regional rates.
Limitations
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No instant or on-demand delivery (compared to Lalamove or Pickupp).
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Some complaints about occasional delays and parcel mishandling.
4. Lalamove
– On-Demand, Same-Day Delivery for Urgent Shipments
Lalamove operates as an on-demand logistics platform, allowing e-commerce businesses to book a courier instantly via an app. It provides ultra-fast, same-day deliveries, making it a go-to choice for time-sensitive orders.
Key Features & Services
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Book a delivery in real-time via the Lalamove mobile app.
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Choose from motorcycles, cars, vans, and trucks for different parcel sizes.
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Pay based on distance and vehicle type.
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Automate order fulfillment directly from platforms like Shopify.
Best For
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Retailers, restaurants, and food-based e-commerce stores needing immediate delivery.
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Luxury and fragile goods sellers requiring high-priority, white-glove delivery.
Limitations
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Higher costs for long-distance deliveries.
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Not ideal for bulk shipping or warehousing solutions.
5. Qxpress
– The Best for Cross-Border & International Deliveries
Qxpress specializes in cross-border logistics, making it a top choice for businesses expanding internationally. It is particularly strong in markets like Singapore, Malaysia, Korea, and Japan.
Key Features & Services
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Smooth customs clearance and fast overseas deliveries.
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Hassle-free fulfillment directly from your e-commerce platform.
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End-to-end order processing.
Best For
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E-commerce businesses selling internationally.
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Merchants shipping products that require customs assistance.
Limitations
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Not ideal for urgent same-day deliveries.
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Limited pick-up slots for small businesses.
6. DHL Express
– The Global Logistics Leader
DHL Express is a world-renowned logistics provider offering premium international shipping with top-tier security, tracking, and reliability.
Key Features & Services
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One of the fastest global logistics providers.
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Enhances speed and tracking accuracy.
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Ensures smooth cross-border transactions.
Best For
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Premium and high-value e-commerce brands.
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Stores with a significant international customer base.
Limitations
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Expensive for small businesses.
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Not ideal for budget-conscious e-commerce stores.
How to Choose the Right Delivery Partner?
When selecting a courier service, consider the following:
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If budget is a concern, J&T Express or SingPost might be better.
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If you’re planning cross-border expansion, choose DHL or Qxpress.
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If you want seamless API integration, Ninja Van and Qxpress are ideal.
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For premium services, DHL Express offers the best reliability.
Final Thoughts
Your choice of a delivery service can make or break your e-commerce success. Singapore offers a wide range of logistics solutions for different business needs. Whether you prioritize affordability, speed, or international reach, there’s a delivery company that fits your e-commerce strategy.
Looking for the best logistics partner? Test multiple services, check customer feedback, and analyze delivery performance to optimize your shipping strategy!
